Dropping a pin on our interactive Citizen Portal map is an easy way to report non-emergency issues to the Metro District.

If you would like to receive email notifications and view your existing requests, you must first sign in or register.

Registering a new account

If you wish to submit a request anonymously, you do not need to log into the Citizen Portal. However, if you'd like to receive updates and view your existing requests, you need to create an account.

1. Visit the Citizen Portal map (bookmarking this site or creating a shortcut on your desktop/homescreen will make future use easier).
2. If applicable, click the "Accept Disclaimer" button.
3. On the next screen, you will see the interactive map.
4. Click "Sign In/Register" in the navigation menu (located on the left side of a desktop screen or in the top left expandable menu on a mobile device).
5. Click "Sign up as a new user".
6. Enter your email address.*Please note, your email address will be your login name.
7. Enter a password and confirm it.
8. Enter your first and last name.
9. Click the submit button. *Please note, after registering, you will receive an email asking you to activate your account. You must click the link in the email before you are able to sign in with your new credential.

Logging into the Citizen Portal

If you already have a Citizen Portal account set up, you are able to log in to view existing requests or create a new request. 

1. Visit the Citizen Portal map (bookmarking this site or creating a shortcut on your desktop/homescreen will make future use easier).
2. If applicable, click the "Accept Disclaimer" button.
3. On the next screen, you will see the interactive map.
4. Select "Sign In/Register" in the navigation menu (located on the left side of a desktop screen or in the top left expandable menu on a mobile device).
5. Enter your username (your email address) and select "Continue".
6. Enter your password and click "Sign In". 

Resetting your password

If you forget your password, it is easy to reset.

1. Visit the Citizen Portal map (bookmarking this site or creating a shortcut on your desktop/homescreen will make future use easier).
2. If applicable, click the "Accept Disclaimer" button.
3. On the next screen, you will see the interactive map.
4. Select "Sign In/Register" in the navigation menu (located on the left side of a desktop screen or in the top left expandable menu on a mobile device).
5. Enter your username (your email address) and select "Continue".
6. Click "Forgot your password?"
7. Make sure your email address is entered correctly in the Username field and click the "Send me reset instructions" button.
8. You will receive an email from "no-reply@mail.dudesolutions.com" with the subject line "Password Reset Request". Click the link and follow the instructions.

Reporting a concern

If you want your submission to be anonymous, you do not need to register or sign in. However, if  you would like to receive email notifications and view your existing requests, you must first sign in or register using the steps described above.

1. Click on the map to place a pin for your issue. The more accurate your pin is, the more efficiently our staff can address the issue. *You can toggle to a satellite view if that makes it easier to find the location needed.
2. Alternately, you can find an address or place by typing an address or place name into the top search bar.
3. When the map pin is in the location you'd like, click "Create Work Request".
4. Select your "Work Category" from the dropdown list.
5. Describe your "Work Requested" with as much detail as possible.
6. You may choose to attach a photo to your request by clicking the camera icon. On a desktop, navigate to the file you'd like to use and select "Open" or "OK". On a mobile device, you can choose an image from your photo library, choose a file or take a photo using your device's camera.
7. If all of the details and attachments have been added, click "Submit Work Request" to send.